Tuesday, November 11, 2008

A Delivery Through Pictures

I am going to guide you through the process of a delivery, from the phone call to the return to the store. While a lot of this may seem irrelevant to the driving aspect, in truth, most of the drivers end up doing all of this at some point. When business gets crazy, the phones need answering and just because their job title is "driver," it doesn't mean they get off the hook.

Taking the Order


Taking a delivery order is an exercise in patience and self-control. A typical Friday night order comes from a drunk, who, despite screaming into the phone, is often drowned out by really loud and really shitty music.

That is, of course, if they are even on the other line. Mike Harmon, my roommate and a D.P. Dough worker, said he has a 5 second rule for callers. If they aren't on the phone within 5 seconds, he hangs up. "IT'S OVER 9000," he told me when I asked the number of callers he has hung up on, though I'm pretty sure this was an exaggeration.

Preparing the Order


While this may be oversimplifying the process, there are three steps to making a calzone. First, wrokers load up dough with the ingredients on a counter.


Next, the calzone is put into the oven. According to Mike, the calzone is cooked "until it looks done."


The last step is to box the calzone. After years of training, Collin Heyman, owner of the D.P. Dough in Oxford, Ohio, is able to move with ninja speed. He is so quick that in the picture above, his spatula seems to have disappeared.

Setting Up the Delivery


Drivers use computers to mark the orders they are delivering. Exciting, I know.

Driving


Because none of my pictures of driving turned out, I have decided to instead include a video of an internet meme that has nothing to with delivery driving. Or does it? Much like Fox McCloud, who does barrel rolls to dodge incoming lasers, delivery drivers are often forced to do a steering wheel crank to dodge oncoming drunks. Loose connection, but it's all I've got.

Parking


As you can see, J.J.'s hazard lights are on and he is not parked in a parking spot. This is because Athens parking sucks', and drivers rarely, if ever, park in legal parking spots. Most of the time, the car is left in the least dangerous spot possible, examples being: alleys, other people's driveways, and, on occasion, the middle of the road.

Checking Your Step


Drivers much watch out for vomit, bodies, and, in this case, the lifeless remains of a Halloween pumpkin.

Making the Deal

J.J. making a delivery.


This is where deliveries have the greatest chance of going wrong. While most are uneventful, it if the point in which drivers are most likely to encounter problems. Right before I left D.P. Dough on Saturday, a driver was getting his ass chewed out because a group of kids gave him a handful of money, took the delivery and ran. The kids short changed the driver by about $3, sticking him with the bill.

Returning to Base


After the delivery is over, the driver finds the order on the computer, marks it as delivered, and puts in the tip amount if it was a credit card order. And that's it, the delivery is over.

Bonus! A crate full of ranch dressing!


Josh Hesh, a driver and calzone maker at D.P. Dough, calculated that this crate contains about 53,760 calories of ranch dressing. Or, in Hesh's own words, "enough calories to feed an African village for weeks."

All photos by Rob.

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I've been asked a lot whether or not I am going to interview or ride along drivers at other delivery establishments. Yes, I plan to. No, it won't be before this assignment is due.

Because I go to Zanesville nearly every weekend to work, and because some delivery establishments have rules against ride-alongs, I have had a hard time getting information about other places.

However, I plan to keep doing this after the Online Journalism class is over, so if you want to check back, feel free, and I should be posting new material occasionally. I'm actually quite excited to do some ride-alongs during the winter. Hours on the road + Ohio winter = craziness, I'm sure.

Monday, November 10, 2008

Drunk Attacks J.J.

On Saturday night/Sunday morning I went to D.P. Dough to go on another run. Jay set me up to ride with J.J. again, who had quite a story for me.

Apparently, on Friday night/Saturday morning J.J. got jumped at work. That's right, not just while working, but AT work, as he walked out to start a delivery.

According to J.J., some drunk guy came running up to him as he walked out the back door of D.P. dough. The guy started shouting and swinging, missing J.J., and J.J. responded by punching the guy in the face. The drunk then decided to bear hug J.J. To defend himself, J.J. threw the drunk on the ground and jumped on top of him to hold him down. The drunk called J.J. a "bitch" for holding him down instead of fighting him (despite the fact that J.J. was working and had not wanted to fight anyway). J.J. let the drunk stand up, only to get bear hugged again.

J.J. tackled the guy to the ground again, and another driver piled on top to help hold down the crazy drunk. Eventually, after one of the drivers called the cops, J.J. let the drunk up and the drunk returned to his car and left.

The back door of D.P. Dough, the opening scene of J.J.'s epic duel - Photo by Rob Wofter


One of the drivers who was there during the brawl said he returned from a delivery and saw two guys wrestling on the ground. "My first reaction was to run up and start the three count," said the driver. However, when he realized it was J.J., the driver called the cops and gave them a description of the drunk and his car, as well as the drunk's license plate number.

J.J. wasn't injured, except for a scraped knuckle. Though, the drunk guy probably wasn't feeling to great the next day.

There you go, just another thing delivery drivers put themselves through for you, the customer.

Other than the brawl story, nothing exciting happened on Saturday night. We got a few wrong address and spent half the delivery looking for them. Not very time efficient, but it was amusing, at least for me.

I also realized something. Taking picture of the things going on during deliveries is nearly impossible. The darkness of night mixed with random bright lights, private property and the fact that delivery driving involves constant movement equals grainy, blurry, washed out pictures, especially when the only camera you have is in your phone. However, I did get some pictures of inside D.P. Dough that I will post to give a visual walk-through of the pre-delivery process.

Sunday, November 9, 2008

How to Take a Delivery Call

I found this video by Justin Staskiewicz, a D.P. Dough employee and OU student. The video shows how to take a delivery order, and will give you an idea of what the employees at delivery places have to deal with. It's pretty funny, though I recommend you turn down your speakers because it gets loud.

Wednesday, October 29, 2008

Meet J.J.

J.J. delivers calzones for D.P. Dough, usually 7 nights a week. That is, J.J. comes in between 5:00 p.m. to 7:00 p.m. and works until 3:00 a.m. to 5:00 a.m. depending on the night.

J.J. also works construction 5 days a week. That is, J.J. leaves for work at 7:00 a.m. and gets home around 5:00 p.m.

I’m not going to do the math, but basically J.J. works all the goddamn time.

You’d think this would drive a man insane. You’d think that if a person works this much, they’d be a cranky asshole. You’d think, if your anything like me, that this isn’t a man at all, but some sort of machine from a geek’s wet dream, created to do all the world’s work so that humans can spend all their time doing whatever it is that humans would do if they didn’t have to work.

You’d be wrong.

The moment I met J.J. Tuesday night, I was excited. Despite his lack of sleep, he has an infectious half-dazed energy about him. His 6' construction worker's frame could be intimidating, but he's just too laid back to be taken as any sort of a threat.

I started the night with J.J. at about 10:00 p.m. Business had picked up suddenly as the football game let out, and J.J. grabbed a couple bags of calzones as we went out to his truck.

J.J.’s truck is nicknamed the “monster truck.” It’s a beat-up old pick-up with huge tires and I giant spider decal on the window. Inside, empty packs of Basic Lights and a sticker that says, “Ass, gas or grass. Nobody rides for free” cover the dash.

The "Monster Truck" - Photo by Rob Wofter



I instantly realized I was, at the least, an inconvenience. Without an open passenger seat, J.J. squeezed the calzones into the space between us, where they rested on the center console. Throughout the night, this would prove to be a pain in the ass. It seems delivery driving, or J.J.’s version anyway, resembles a Hollywood chase scene, and the boxes seemed to slide off the center console at every turn.

As I left for my first run with J.J., I quickly realized that not putting on my seat belt was a mistake. I gripped my seat as he shot out of D.P. Dough’s tight parking lot onto Richland Ave., all the while reading phone numbers from delivery tickets, typing them into his phone, smoking a cigarette, steering with his knee and elbow and looking everywhere but at the road. I’ll admit it. I was afraid.

After the first few runs, the fear passed. It became obvious that there was some strange, spastic grace in J.J.’s driving. He never appeared in control, but I couldn’t help but feel that he WAS in control as he broke speed limits, blew through red lights, hovered between lanes and almost rear-ended a car.

I asked J.J. about the cops. How in the hell wasn’t he in jail for driving like this?
J.J. has been pulled over a few times while on the job. “You’ll have a few that act like hard-ass mother fuckers, but most of the time they are cool,” J.J. said, noting that the APD is more lax than OUPD. “OU cops act like they’ve got something to prove.” Somehow, he has never received a ticket, only warnings. “The cops see that you are working and they don’t want to bother you, ya know?”

Not every driver is so lucky. J.J. told me that two drivers have been arrested since he’s been working at D.P. Dough, one for DUI and arrest warrants and another for a suspended license.

Cops aren’t delivery drivers’ only worry. I’ve read that delivery driving can be a dangerous job. Apparently, it’s true.

“I had one dude try to sucker punch me through my window. I had just made a delivery on Court to this girl, and this guy just runs up and punches through my window. I wanted to jump out and stomp him right there, but, you know, I gotta keep my job.”

“Drunk girls aren’t bad,” J.J. explained. “But fuck drunk dudes.” I laughed, and said something about the customer always being right. “There’s nothing worse than a ‘right’ drunk dude, especially when he’s wrong,” J.J. replied.

“Most of the time, the customer isn’t right,” said Jay, J.J.’s boss, blowing away the old mantra that has pervaded most industries since it was made up by some guy in a suit and tie who had never actually worked with customers.

But, as J.J. said, drunk girls aren’t that bad. “This one time I walked up to a house and this girl had nothing on but a thong and bra,” J.J. laughed. “She’s like ‘Hey baby, blah, blah, blah…’” Despite the fact that this sounds like the beginning of a cheesy porn, nothing happened. “She was just trying to get free food.”

He also told me that people trying to buy calzones they didn’t order is common. “They’ll run up and be like ‘I’ll give you 20 bucks for it, man!”

J.J. is usually on the phone as he drives, trying to reach a customer to tell them to be ready. “It’s all about making time, man. It's a mad dash” That isn’t surprising. The more deliveries, the more tips he receives. The faster the deliveries, the bigger the tips are. It’s all about tips.

D.P. Dough drivers rely on tips more than most, because they only get paid “$5 something an hour” and D.P. Dough doesn’t charge a delivery fee, so drivers don’t get any extra pay to help with gas or wear and tear caused by Athens’ horrendous uptown roads. J.J.’s truck, he said, uses about 20 dollars in gas a night. The average tip is $1.25. J.J. has to make 18 deliveries just to break even. Not to mention the fact he has had to buy two sets of new front tires in the last 7 months.

J.J. told me that tips are random. Sometimes tips are good, and sometimes drivers get in a rut and tips suck all night. The best J.J. has ever done was $130 in one night, after taking out the cost of gas and cigarettes. On most nights he averages $12-$15 an hour, not bad for a job that isn't particularly strenuous.

As I said before, J.J. seemed incapable of staying negative. If he made a negative comment, it was followed by a positive one. If he got a bad tip, he shrugged it off. A rude customer? The good ones make up for it.

"I love this job. I meet some pretty awesome people, man," he said after telling me the sucker punch story. He explained that after doing it for awhile, you get to know people, and it's not uncommon for customers to offer to "bake you down."

Booze and pot are offered fairly regularly, according to J.J.

In fact, at the the recent "Oak-toberfest," J.J. claimed a partier shoved a bottle of liquor to his mouth, though he didn't acknowledge whether or not he took a drink.

Students, the predominant demographic in Athens, makes up most of D.P. Dough's business. While J.J. claimed there are a few townies who order regularly, he also said that D.P. Dough couldn't survive without the students.

J.J.'s job isn't just delivery. When he is back at the shop he has to make boxes, answer phones, and clean. My roommate, Mike Harmon,a D.P. Dough employee, claims that it's a running joke that J.J. has to smoke crack. "It's the only logical explanation," Mike laughed. He added that J.J. is the only driver who is always working when he is at the shop, instead of standing around. "The other driver's will pay him to do their cleaning at the end of the night. And really, he gets it done faster by himself than they get it done when they are all working on it," Mike said.

When asked why he works so much, J.J. said it comes down to bills. "I've got bills, credit card bills. I'm just trying to make it out of the hole," J.J. said, adding that he is also helping his girlfriend pay off her student loans.

Despite his insane schedule (I bitch and moan if I can't get 8 hours of sleep a night), J.J. is possibly the most laid-back, easy going person I have ever met. Over the course of about 3 hours that I spent riding with him, tips were terrible. And yet, he didn't let it get to him. As a server, a night of bad tips usually turns me into a self-pitying whine-ass. But not J.J. "There's always tomorrow, man."

Tomorrow. A day when I'll complain because I have to be up at 10:00 a.m. to make it to my Online Journalism class, while J.J. will be doing concrete work with, at most, 3 hours of sleep. While I can't say I envy his position, J.J's disposition is one that everyone could use in today's chaotic world.

Tuesday, October 28, 2008

Introduction

For those who don't know, Athens is a small town in Southeastern Ohio that would be unremarkable if it were not for one thing: Ohio University. And with the university comes college students, 20,501 of them to be exact. What happens when you squeeze over 20,000 students into an 8.3-mile radius in the middle of absolutely nowhere? They find something to do. In the case of OU students, they drink. They drink a lot.

Even if you aren’t from Athens, you may know OU as one of the top party schools in America. Despite attempts by administrative officials to refocus OU's image, the students are keeping the image alive. Athens is infested with early- to late-twenty-somethings who keep the booze flowing around the clock.

But the students can’t do it by themselves. To maintain a working party town, a certain infrastructure is needed. There must be, of course, plenty of bars, which Athens has. Numerous gas stations are also necessary to supply house parties with Nati and High Life. There must also be a liquor store, in this case, Lucky Dog.

Yet, among all the elements that build the perfect party town, there is one that is rarely realized. Yes, I'm talking about late night food delivery services and their employees.

Delivery drivers may be the most tragic figures in Athens. Drivers miss the pleasures of 12-hour drinking binges so that they can supply customers with whatever their stomach desires at 3 a.m. Drivers miss all the street fests. They sacrifice the Halloween block party and the homecoming festivities. While everyone is out running amok, these selfless souls are driving around Athens' horrific brick streets, dodging drunks who can't stay on the sidewalk, dealing with prank deliveries and coping with the rejection of unanswered doors, all for you, their valued customers.

But why? Are Athens delivery drivers really such a caring lot that they would sacrifice the best parties in Athens just to bring dopey smiles and cheers to the drunkest of OU's fine student body? Or are they just regular people looking to make a buck? Who exactly are these brave individuals who have decided to make their living dealing with the booze-induced shenanigans and debauchery of Athens?

That's what I'm going to find out.

The point of this blog is to gain a glimpse into the lives of Athens' late night snack heroes, to humanize those angel-like beings who are cherished when they arrive but forgotten by the next morning. I plan to interview and ride along with the delivery drivers of Athens, and post what I find here. From the craziest things they have ever witnessed, to the most mundane tasks of their job, I hope to tell the story of Athens' nights from a perspective that many people will never experience, the perspective of the Athens delivery driver.